Billing Disputes Specialist
Clipboard Health

Headquarters: California
URL: https://clipboardhealth.com

• Manage and resolve invoice disputes submitted by HCFs promptly and accurately.
• Conduct a thorough review of facility contracts to ensure they align with dispute resolutions.
• Make outgoing calls to HCFs and clarify details related to submitted disputes.
• Send emails to HCFs, Account Managers (AMs), and Billing Representatives (BRs) with the investigation outcomes on their submitted disputes.
• Collaborate with other Clipboard Health departments to escalate billing discrepancies when disputes require further investigation beyond the scope of a Billing Disputes Specialist.
• Identify the root cause of non-payment.

• Strong analytical skills with high attention to detail, particularly in reviewing contracts, billing and invoice discrepancies, and dispute documentation.
• Excellent communication skills, both written and verbal, with the ability to effectively communicate complex information to different stakeholders.
• Proficiency in Salesforce, Zendesk, Google Workspace, and other data management tools.
• Problem-solving mindset and ability to resolve issues in a timely and efficient manner.
• Strong organizational skills and ability to manage tasks in a fast-paced environment.
• Customer-oriented approach with a focus on maintaining positive relationships with our customers while enforcing contract terms.
• 1-2 years of experience in billing, invoicing, or dispute resolution is a plus.

• Master the dispute-handling workflow: Achieve an excellent understanding of the dispute-handling workflow with proficiency in navigating primary tools and following proper escalation procedures.
• Resolve discrepancies efficiently: Confidently identify various types of billing discrepancies and follow the appropriate resolution processes, ensuring the root cause is understood before investigation to streamline the workflow.
• Use systems and tools well: Become proficiency in using primary tools such as Salesforce, the CBH App, and Zendesk, effectively utilizing them throughout the dispute resolution process.
• Document consistently with a high attention to detail: Be consistent and thorough in documenting post-resolution notes in Salesforce cases and maintaining the weekly dashboard, minimizing unnecessary follow-ups with our customers.
• Organize effectively and manage tasks: Keep your tasks well-organized, ensure timely follow-ups, and adhere to email cadences, all of which contribute to more efficient dispute resolutions.
• Collaborate openly and actively with the Disputes Team: Collaborate with the team by sharing insights, assisting others, and helping solve problems outside of your scope. Embrace challenges as learning opportunities and maintain a proactive approach to workflow changes, contributing to the team’s success.
• Meet team targets and metrics: Meet or exceed team targets and metrics, align personal goals with daily and weekly deliverables, and proactively manage additional cases when necessary.

To apply: https://weworkremotely.com/remote-jobs/clipboard-health-billing-disputes-specialist