E-Commerce Support Assistant
Global Talent Hub

Headquarters: Vorderer Berg 48, 73035 Göppingen, Germany
URL: https://gthrecruits.com

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  Customer Support: Provide timely and accurate assistance to customers through multiple channels such as email, chat, or phone.
  
  
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  Order Management: Help process and track customer orders, ensuring timely fulfillment and shipment.
  
  
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  Product Guidance: Assist customers with product inquiries, helping them select the best products based on their needs.
  
  
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  Return & Refund Handling: Address return and refund requests, ensuring all processes are followed accurately.
  
  
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  Data Entry & Maintenance: Manage and update product information, inventory levels, and customer records in the system.
  
  
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  Collaboration: Work closely with logistics, sales, and product teams to ensure smooth customer interactions.
  
  
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  Customer Feedback: Gather customer feedback and work with the team to implement improvements in processes and services.
  
  

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  Education: High school diploma or equivalent (Bachelor’s degree is a plus).
  
  
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  Experience: Previous experience in customer service or e-commerce support is preferred.
  
  
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  Communication Skills: Excellent written and verbal communication skills with the ability to assist both technical and non-technical customers.
  
  
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  Technical Skills: Proficient in using e-commerce platforms and CRM systems (experience with tools like Shopify, Zendesk, or similar is a plus).
  
  
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  Problem-Solving: Ability to address customer issues effectively, demonstrating a proactive approach to resolving problems.
  
  
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  Teamwork: Strong collaboration skills, with the ability to work well in a remote, multi-functional team environment.
  
  
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  Attention to Detail: Ensure accuracy in processing orders, managing returns, and handling customer information.
  
  

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  Remote Work Flexibility – Enjoy the freedom to work from anywhere in the world.
  
  
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  Career Development – Be part of an innovative e-commerce company that offers opportunities for growth and advancement.
  
  
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  Impactful Role – Your support directly contributes to customer satisfaction and business success.
  
  
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  Collaborative Culture – Work with a diverse team of professionals who value creativity, collaboration, and customer-centricity.
  
  

To apply: https://weworkremotely.com/remote-jobs/global-talent-hub-e-commerce-support-assistant