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LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
Overview:
In this role as QA II you will be a highly contributing member of a core engineering team working to build the LivePerson products offering from the ground up and expertly integrating it into the existing LivePerson offering. We are looking for a QA to develop and execute exploratory and automated tests to ensure product quality. The responsibilities include understanding system requirements, designing and implementing tests and in some cases debugging and defining corrective actions. This also includes creating a test framework and/or integrating with other test frameworks. You will also review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts.)
You will:
Review requirements, specifications, and technical design documents to provide timely and meaningful feedback
Create detailed, comprehensive, and well-structured test plans and test cases
Create System, Resiliency and Performance verification test plans and test cases
Estimate, prioritize, plan and coordinate testing activities
Design, implement develop and execute automation scripts using open source tools
Identify, record, document thoroughly and track bugs
Perform thorough regression testing when bugs are resolved
Develop and apply testing processes for new and existing products to meet client needs
Liaise with internal teams (e.g. developers and product managers) to identify system requirements
Monitor debugging process results
Investigate the causes of non-conforming software and train users to implement solutions
Track quality assurance metrics, like defect densities and open defect counts
Stay up to date with new testing tools and test strategies
You have:
5+ Years of industry experience
BS/MS degree in Computer Science, Engineering, or a related subject
Proven work experience in software quality assurance
Good knowledge of software QA methodologies, tools and processes
Must have Programming skills in Java, Python, JavaScript or TypeScript.
Relational or non relational databases experience, including MySQL and Cassandra.
Self-starter, with ability to perform QA Duties with minimal supervision.
Experience testing REST based API’s
Experience in writing clear, concise, and comprehensive test plans and test cases
Experience in Automation Framework (Cypress, PlayWright, PyTest)
Experience is QA automation tools, frameworks, and libraries
Hands-on experience with both white box and black box testing
Hands-on experience with automated testing tools and libraries (TestNG)
Experience working in an Agile/Scrum development process
Experience with performance, resiliency and/or security testing is a plus
Experience working with Chaos Monkey, JMeter is a plus
Knowledge of CI/CD and experience working with Jenkins or similar tools.
Strong preference to candidates with experience testing integration of telephony, CRM, or CTI applications
Experience working with Google Cloud Platform, AWS, or Microsoft Azure
Excellent Analytical Skills with detailed understanding of SDLC especially with Agile development methodology
Experience with Kafka and Elasticsearch is huge plus
Understands process and sees value in automation and efficiency
Strong problem solving experience being able to come up with solutions including collaborating with 3rd party engineering teams.
Benefits:
The salary range for this role will be between $86000 to $105,000. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:
Health: Health: medical, dental, and vision insurance and wellbeing resources and programs
Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
Family: parental leave, maternity support, fertility services
Development: Generous tuition reimbursement and access to internal professional development resources.
Why you’ll love working here:
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we’re very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.
Belonging at LivePerson:
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
No salary data published by company so we estimated salary based on similar jobs related to Design, Recruiter, JavaScript, Cloud and Engineer jobs that are similar:
$60,000 — $105,000/year
💰 401(k)
🌎 Distributed team
⏰ Async
🤓 Vision insurance
🦷 Dental insurance
🚑 Medical insurance
🏖 Unlimited vacation
🏖 Paid time off
📆 4 day workweek
💰 401k matching
🏔 Company retreats
🏬 Coworking budget
📚 Learning budget
💪 Free gym membership
🧘 Mental wellness budget
🖥 Home office budget
🥧 Pay in crypto
🥸 Pseudonymous
💰 Profit sharing
💰 Equity compensation
⬜️ No whiteboard interview
👀 No monitoring system
🚫 No politics at work
🎅 We hire old (and young)
Location
Oregon City, Oregon, United States