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Published 15 days ago
Headquarters: Zurich, Switzerland
URL: https://quickmail.com
About Us
QuickMail operates in the dynamic outreach automation space (email + LinkedIn) where we constantly innovate to serve our clients.
Our mission is to help small and medium companies sell more.
We're a small team working directly with the founder, focused on delivering exceptional support and embracing technical challenges head-on.
Our mission is to help small and medium companies sell more.
We're a small team working directly with the founder, focused on delivering exceptional support and embracing technical challenges head-on.
The Role
We're seeking a technically-minded Support Agent who can help our clients succeed with our email outreach platform.
This role requires someone who thrives in a fast-paced environment, can solve complex technical problems independently, has good attention to detail, and maintains high performance standards.
This role requires someone who thrives in a fast-paced environment, can solve complex technical problems independently, has good attention to detail, and maintains high performance standards.
Core Responsibilities
- Resolve technical support tickets efficiently and accurately
- Help clients troubleshoot email delivery issues
- Assist with platform configuration and optimization
- Document solutions and maintain a knowledge base
- Identify and escalate potential product issues
- Provide constructive feedback for product improvements
- Communicate common problems to the team
- Communicate common problems to the team
- Meet or exceed daily support metrics
Required Skills & Attributes
- Strong technical aptitude and problem-solving abilities
- Excellent written and oral communication skills in English
- Experience with technical troubleshooting
- Understanding of email systems and deliverability (or strong willingness to learn)
- Ability to explain technical concepts in simple terms
- Self-motivated with strong time management skills
- Comfortable working with APIs and technical documentation
- Ability to identify patterns in technical issues
Cultural Fit
You Should:
- Love solving technical problems independently
- Thrive in a merit-based environment without defined career paths
- Be comfortable with constant change and fast-paced environments
- Welcome direct, public feedback and accountability
- Be proactive in problem-solving without waiting for direction
- Click on Koala for your favorite animal
- Click on Koala for your favorite animal
- Be comfortable with being 200% accountable
- Get energized by an endless stream of new problems to solve for users
Our Interview Process
1. Application form
2. Initial 30-minute Zoom interview to assess technical support capabilities & culture fit
2. Initial 30-minute Zoom interview to assess technical support capabilities & culture fit
3. A paid 24-hour practical assessment simulating actual support work
4. Two-week paid trial period with specific performance benchmark:
- Must achieve 20 accepted tickets per day
- Quality of responses will be evaluated
- Ability to solve problems independently will be assessed
What We Offer
- Opportunity to make a direct impact in a growing company
- Competitive salary
- Merit-based growth potential
- Merit-based growth potential
- Direct access to leadership and quick decision-making
- An environment that rewards proactivity and problem-solving
- Chance to work with cutting-edge email outreach technology
Technical Areas You'll Work With
- Email authentication (SPF, DKIM, DMARC)
- API integrations
- Email deliverability concepts
- Chrome extensions
- Email automation workflows
- CRM integrations
Note
This is not a typical support role.
We're looking for someone who genuinely enjoys technical problem-solving and wants to grow with us.
If you prefer well-established structures or clearly defined processes, this position might not be for you.
We're looking for someone who genuinely enjoys technical problem-solving and wants to grow with us.
If you prefer well-established structures or clearly defined processes, this position might not be for you.
*QuickMail values giving and receiving feedback, and we prioritize performance over social harmony. We're looking for individuals who are comfortable with direct communication and ready to contribute to our fast-paced, results-driven environment.*
To apply: https://weworkremotely.com/remote-jobs/quickmail-technical-support-agent-enjoying-solving-problems
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