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Published 3 months ago

customer support

Location: Remote
Pay: $35 per hour
Schedule: Flexible
Training: Paid training provided
Equipment: Necessary equipment provided

About Us: Bikram Yoga Rancho Cucamonga is a vibrant yoga studio that focuses on providing high-quality, authentic Bikram Yoga classes to our community. We are seeking a dedicated, detail-oriented, and organized Virtual Assistant to support our team in delivering exceptional service to our clients and running the business smoothly.

Key Responsibilities:

  • Client Communication: Handle email and phone inquiries, respond to messages, and manage appointment scheduling.
  • Social Media Management: Assist in creating, scheduling, and posting content on social media platforms to engage with our community and promote classes.
  • Administrative Tasks: Manage calendars, class schedules, and bookings. Assist with data entry, customer records, and tracking attendance.
  • Customer Support: Address customer concerns or inquiries in a timely, professional manner, and manage feedback and reviews.
  • Marketing Support: Help develop and execute marketing campaigns, newsletters, and promotional material.
  • Event Coordination: Assist with organizing workshops, retreats, and special events, including registration and communication with attendees.
  • Billing & Payment Assistance: Help manage membership payments, process invoices, and handle basic accounting tasks as needed.

Requirements:

  • Strong communication skills (both written and verbal)
  • Excellent organizational and multitasking abilities
  • Proficient in Microsoft Office Suite and/or Google Workspace
  • Familiarity with social media platforms such as Instagram, Facebook, and TikTok
  • Experience with customer service
  • Ability to work independently with minimal supervision
  • Basic knowledge or interest in yoga, especially Bikram, is a plus but not required

Perks:

  • Flexible work schedule to fit your lifestyle
  • Paid training to ensure you're fully equipped for success
  • All necessary equipment (laptop, headset, etc.) will be provided
  • Opportunities to learn about Bikram Yoga and the wellness industry