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Grace Madison

Flight Attendant
Phone: 919-850-1100
Address: 4405 Bland Rd.
Raleigh, NC-27609
Email:

4 years of dependable service with Virgin Atlantic Airlines; trained at delivering premium customer service and maintaining order over long-distance flights, specializing in international flights.

Experience

Virgin Atlantic Airlines

Assistant Crew Member

2011 to Present
  • Ensure that each passenger is on the proper flight and in the proper seat.
  • Assist in carefully maintaining and drafting the flight service schedule.
  • Check the passenger manifest against each passenger aboard a flight.
  • Attend to the personal needs of each passenger, especially those with special medical needs, needing critical care during the course of the flight.
  • Acquaint the onboard passengers with the safety information to ensure safety compliance.
  • Stay updated on weather, visibility, routes, emergency procedures and the number of passengers traveling by being a part of the pre-flight briefing sessions.
  • Ensure that food, beverages, blankets, emergency equipment, and other medical supplies are aboard and in adequate supply.
  • Maintain a ledger for on-board finances.
  • Make periodic checks to ensure passenger comfort and hand out reading material, headphones, pillows, cotton swabs and blankets upon request.

Virgin Atlantic Airlines

Trainee

January 2011 to October 2011
  • Trained in the partner hospital chain: Apollo Hospitals in CPR (Cardio-Pulmonary Resuscitation) and AED (Automatic External Defibrillator).
  • Participated in a 2 month long self-defense program.
  • Trained in etiquette and customer-service.
  • Attended a diction and pronunciation course to ameliorate speaking skills.

Education

Virgin Atlantic Training Academy

Diploma in Aviation Hospitality

January 2010 to December 2010

A+ Certified

Raleigh High

Higher Secondary

2008 to 2010

CGPA: 3.88/4.00

Additional Qualifications

  • Trained in first-aid and CPR.
  • Experienced in working with government officials and getting a speedy resolution on passenger manifest issues.
  • Part of the Worldwide Virgin Atlantic Forum on in-flight hospitality and safety.
  • Fluent in English, Spanish, French, German and Mandarin.

Honors

  • Initiated a user-friendly expense tracking system inclusive of stocking details leading to efficient management of on-board stock.
  • In conjunction with the Chief-Steward, created a manual for safety protocols for economy passengers for the usage of various on-board entertainment systems.
  • Awarded the "Most Hospitable Staff" Award in 2012 and 2014.
  • Served as a member of the "Best Support Team" award recipient crew in 2013 and 2014.

Affiliations

  • Association of Flight Attendants-CWA (2012-Present)
  • Air Line Stewardesses Association-ALSA (2013-Present)