S. Zachariah Sprackett

• Split the product portfolio from a single product with two editions into three base products with a suite of add-on products
• Participated in the due diligence, acquisition and integration of Collabspot, Salesfusion and Corvana

• Manage operations for SugarCRM Canada Inc.
• Organizational planning

• Prepared and positioned SugarCRM for outside investment by private equity firm Accel-KKR
• In addition to SugarCloud responsibilities, took on release management, cloud software engineering and engineering tools functions
• Transformed the products organization from waterfall to agile development
• Moved the organization from releases every 18 to 24 months to quarterly releases
• Improved product quality and ease of upgrade while simultaneously reducing cost of quality assurance by 60%
• Successfully architected and migrated IBM from on-premise installation to SugarCloud

• Built out and managed the team responsible for the availability of external facing corporate services, including our SaaS environment Sugar Cloud
• Oversaw in-service ground up rebuild of network, hardware and services using repeatable methodologies and processes including configuration as code
• Architected and implemented no-downtime, in service migration for SugarCloud environment from data center to AWS public cloud
• Significantly improved performance by building out a much more reliable and performant environment
• Designed and implemented policies and procedures for certifications including SSAE16 and ISO27001

• Designed and managed network infrastructure and security systems for SourceForge, Slashdot, Freshmeat and Thinkgeek
• Directly responsible for Network Operations and IT groups
• Created budgets for IT spending throughout the organization
• Managed policies and procedures for Sarbanes-Oxley compliance and was active in the audit process
• Successfully brought on two new branch offices and moved corporate headquarters from Mountain View, CA to Fairfax, VA

• Managed and directed the day to day activities of a team of senior developers
• Directly responsible for the roadmap and maintenance of the Linux platform used as the base for our entire applications portfolio
• Involved in the development of the NuPoint Messenger, Mitel Application Suite, Teleworker, Mobile Extension, Advanced Web Conferencing and Linux Call Server product lines
• Responsible for implementing and managing timelines as well as instituting and documenting development policies
• Acted as primary liaison with other groups to ensure expectations were set appropriately and then met
• Successfully designed, prototyped and managed the implementation of highly available, technically complex solutions for internal customers such as a geographically distributed clustering suite
• Demonstrated the ability to deliver product on time and on budget while managing and reacting to changing requirements

• Recruited major accounts and carrier partners
• Successfully presented solution portfolio to audiences with varied levels of technical expertise
• Performed business development throughout Asia Pacific region to bring new localized business offices into service
• Coached and delivered sales and technical training seminars for both internal and external audiences
• Worked with customers and independent labs supporting field trials and evaluations
• Acted as liaison to channel customer requirements through product marketing and engineering
• Developed custom software applications leveraging Mitel technologies to meet customer demands
• Demonstrated and deployed Voice over IP and data networking solutions
• Served on the Product Security Task Force

Promoted to Senior Software Engineer in 2000

• Lead software designer on open source VA Cluster Management (VACM) project
• Managed a team of software developers
• Developed embedded applications for low-level hardware management
• Authored and presented white papers at major technical conferences such as the Ottawa Linux Symposium and LinuxWorld Expo
• Designed a highly available web server that was used to serve content for the successful web telecast of a Victoria's Secret fashion show

Senior Sales Engineer

• Assisted Fortune 500 and government agencies in their decision making process
• Presented solution portfolio to senior management teams
• Created and managed customer evaluation programs
• Grew North American sales 500% to a run rate of over 50 million dollars per quarter
• Delivered pre and post sales expertise in both product and service domains

• Assisted in port of Linux operating system to the ARM CPU based NetWinder
• Maintained master distribution image as well as build tools
• Lead engineer on WebFront small business web based management solution
• Presented at various trade shows such as Linux Expo and ISP Con
• Founding member of the NetWinder.org community development portal